I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering placing a custom order. My attempt to commission a specific piece was utterly disappointing and felt incredibly unprofessional. I reached out via Instagram to inquire about a specific dress, and while they responded to my first message saying yes they can make it, then every message I sent after relating to the order they SEENED. I was so puzzled as to why! Because if they can’t make the dress, just tell the customer so and let them move on. I was so disappointed that I felt obligated to leave a public review and contact customer service through their main line, just to understand the baffling lack of respect and communication.
Customer: I am calling because I need an explanation for the incredibly unprofessional service I received trying to place a custom order via Instagram DM. Your team confirmed the order was possible and then completely stopped responding to every follow-up message I sent.
CS Rep: I am so sorry to hear that happened. That is certainly not the standard of service we aim to provide, and I completely understand why you are frustrated.
Customer: Frustrated is an understatement. I just need to know if the dress can be made or not! The ghosting after confirmation is simply unacceptable business practice.
CS Rep: I agree, it is unacceptable. If you loved this article and you also would like to be given more info pertaining to https://www.gracequeens.com/blogs/news/the-lie-of-the-cheap-womens-blazer-with-pockets-a-brutally-honest-comparison please visit our own web page. Can you please provide the Instagram handle and the approximate date you sent the last unread message so I can investigate this communication failure and pull your details immediately?
Customer: The handle is [CustomerHandle] and the last message was three days ago, right after I confirmed the measurements you requested.
CS Rep: Thank you for those details. I am logging into that account now. While I apologize for the massive delay, I will personally handle your request moving forward. I will send you an email confirmation regarding your custom order status and next steps within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
