I am writing this to warn every potential online customer out there. My recent experience with this company has been infuriating. I felt completely ripped off, which is why I was forced to reach out to customer service after days of silence. I
ordered a hat online on April 2nd 2024. It is now April 19th and my order still has not shipped. I have emailed them regarding my order and no response yet.
This feeling of being ignored led me to the conclusion that this is
straight up robbery from this company, buyers beware!!!
Customer: I need an update on my order #1234. I ordered it on April 2nd. It’s April 19th and it hasn’t even shipped yet! I’ve emailed you twice and gotten zero reply. What exactly is going on?
CS Rep: I sincerely apologize for the extreme delay and the total lack of communication, Mr./Ms. [Customer Name]. I see that your order was held up in processing due to a stock verification issue. That is unacceptable, and I am very sorry you have been ignored.
Customer: Unacceptable is an understatement. I feel like I’ve been robbed of my money. Are you going to ship it today? Or do I just need to file a chargeback?
CS Rep: I completely understand your frustration. I am personally pushing this through fulfillment right now. To make up for this, I can offer you a full refund on the shipping charges and upgrade your delivery to overnight service at no cost. If you liked this article so you would like to get more info concerning oePPeo Official kindly visit the web site. Would that resolution work for you, or would you prefer a full cancellation and immediate refund?
Customer: If you can guarantee it ships today with overnight delivery, then fine. But if I don’t see a shipping notification with tracking in the next hour, consider it canceled.
CS Rep: I will generate the label immediately and send the tracking information to your email within the hour. Thank you for giving us a chance to correct this mistake.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
