I am writing this as a warning to anyone considering buying from this website. What should have been an exciting purchase for my daughter’s homecoming turned into an absolute nightmare. The entire experience—from placing the order to dealing with customer service—was appalling. I felt compelled to leave a review and initiate a difficult conversation with their representatives because the product and service failed so spectacularly. As I told them directly:
I would like a refund! I will send the dress back. My daughter couldn’t even wear it. It looked nothing like the picture online! It was completely see through and made so cheaply! The sewing was raggedy and rushed! Strings are hanging off the dress and sequins were falling off left and right! I paid extra for 2 days and I received the dress 10 days later! I received it so late that I had to buy another dress for my daughter’s homecoming dance. Thank God that I did because the dress was horrible. People barely answer the phones for you and they all tell you lies! It was the worse experience ever and I will never purchase another item from here or advice anyone else to do it.
Customer: I am calling about Order #456. I paid extra for 2-day shipping and it arrived 10 days late. We had to buy another dress, and this one is trash.
CS Rep: I sincerely apologize for the extreme shipping delay and the distress this has caused, especially given the importance of the homecoming dance. Let me look up your order status right away.
Customer: Forget the timing for a second. The dress is unusable. If you have virtually any concerns concerning exactly where as well as the way to use GraceQueens Gowns, you’ll be able to e mail us at our own web-page. It’s completely see-through, the seams are falling apart, and sequins are everywhere. It looked nothing like the picture online!
CS Rep: That is absolutely unacceptable regarding the product quality. We take claims of cheap manufacturing very seriously. We will definitely process a full refund for the item and the expedited shipping fee.
Customer: How do I send this horrible item back? And frankly, your staff barely answers the phone—I was told multiple lies about the tracking. This whole situation has been a disaster.
CS Rep: I understand your frustration with our communication, and I apologize that our team was unhelpful. I am emailing you a prepaid return label immediately. Once the item is scanned by the post office, we will issue the full refund for both the dress and the shipping charges.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
