I am writing this warning based on my truly awful online shopping experience. I want this to serve as a cautionary tale for anyone looking for specific high-end clothing advertised on their website. When my package finally arrived, the quality of the dresses was shockingly poor and completely misrepresented by the product photos. My immediate and only positive feeling was that the experience simply concluded, “Was nice they have a lot nice accessories 👌😊😍,” but that was the only decent part of the order. I spent a significant amount of money expecting gorgeous pieces, only to receive cheap knockoffs. This severe disappointment forced me to immediately leave a poor review and initiate a chat with customer service to demand clarification and a resolution.
Customer: I need to speak to a manager. The dress I received is nothing like the picture online. I am incredibly disappointed, especially since the accessories I ordered were fine, but the main clothing item is trash quality.
CS Rep: I sincerely apologize for the quality issue you experienced with your dress order. That is absolutely not the standard we aim for. Could you please provide your order number so I can look into this discrepancy immediately?
Customer: My order number is #21998. Should you loved this short article and you would want to receive more info relating to web site generously visit our web-page. The fabric is thin and flimsy. Your website description is completely inaccurate. I feel misled and frankly, I expect an immediate full refund.
CS Rep: Thank you for providing the number. I see your order now. We can certainly process a return for the dress. I will email you a prepaid shipping label right now. Once the dress is received and inspected, we will issue the full refund for the item price.
Customer: This entire process has been frustrating. I needed that dress for an event this weekend, and now I’m back to square one because of misleading photos. Will you review the product images for that specific item to prevent this from happening to others?
CS Rep: We take feedback on product accuracy very seriously. I am forwarding this feedback and your experience to our product photography and quality control teams immediately. Again, I apologize for the inconvenience and rush this has caused, and I assure you the return is being expedited.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
