My experience with this website has been a complete nightmare, and I feel obligated to share this cautionary tale about their fulfillment and customer support systems. I placed an order expecting two items, but what I received was absolutely unacceptable. The situation is exactly as I described it:
I order from they website for two hats and only 1 came in the box .. I order June 5 2024 .. package was delivered June 7 2024 with a missing hat .. I been calling all day and emailed them 20 times no answer I need my refund or my hat
. After two days of total silence—no returned calls, no email response—I finally managed to get through to a representative. My emotions are running high because I simply want what I paid for or my money back, and I felt compelled to leave this public review due to the lack of communication.
Customer: I am so frustrated right now. This is my third attempt calling today, and I have sent twenty emails since Saturday. You guys delivered my order with a missing item, and no one is responding!
CS Rep: I sincerely apologize for the complete lack of communication and the error with your package. That is absolutely unacceptable customer service, and I hear how upset you are. Can you please provide me with your order number so I can immediately pull up the details on the missing hat?
Customer: The order number is 2459-GHB. I paid for two hats, but only one arrived on June 7th. I need to know right now if you are shipping the missing hat or if I am getting a full refund for it. I don’t want to wait another week.
CS Rep: Thank you for the order number. I see the fulfillment error here. Since you waited so long for a response, I will prioritize this. I can process a full refund right now, or I can check our inventory and have the missing hat shipped out via express delivery today. Which would you prefer?
If you enjoyed this short article and you would certainly such as to get even more information regarding sites.google.com kindly go to our web-site. Customer: Let’s just do the refund. I’ve lost confidence in your shipping process. Can you confirm the refund is processed and when I will see the money hit my account?
CS Rep: I have processed the refund for the missing item now. You should see the credit reflected in your statement within 3 to 5 business days, depending on your bank. Again, I apologize deeply for this entire experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
