When and How to Contact Support for Withdrawal Issues

Check status within 12 hours. Open the “Activity” page; a green check means completed, a yellow hourglass indicates pending.

If the hourglass persists past 24 hours, launch a ticket through the live‑chat button at the bottom‑right corner. Service desk operates 09:00‑17:00 GMT, Monday‑Friday.

Include the following details in the ticket:

• Account ID (e.g., 12345678)

• Exact amount requested

• UTC timestamp of the request

• Screenshot of the confirmation screen

After submission, expect a reply within 30 minutes. If no reply arrives, resend the ticket and flag it as “Escalation”.

Phone line: +44 20 1234 5678, available 10:00‑16:00 GMT. State “transaction delay” and quote the ticket number.