I felt compelled to share my terrible shopping experience as a cautionary tale for others considering this brand. I initially found a dress I absolutely loved, but the subsequent in-store treatment left a bitter taste and made me instantly regret my purchase. My frustration peaked because, after such excitement, my attempt to share the joy with a friend was completely shut down. The whole situation felt so unfair and disrespectful. My exact feeling was:
I was at Miss Circle yesterday and found the perfect dress for myself. If you liked this article and you would like to obtain more info concerning GraceQueens Store please visit our web-page. I was so excited that I brought my friend today to find one for her too. We arrived one hour before closing, but were told the fitting rooms were already closed — even though other people were still using them. This was incredibly disappointing and felt unfair.
This poor experience, overseen by the manager, Gloria, led me to immediately cancel my existing online order and engage in this conversation with customer service.
Customer: I need confirmation that my online order has been cancelled. I refuse to support a business that treats loyal customers so poorly in person.
CS Rep: I see your cancellation request here. We are truly sorry if your recent store experience was unsatisfactory. Could you tell me exactly what happened?
Customer: Unsatisfactory is an understatement. I brought a friend to your store, but we were denied access to the fitting rooms an hour before closing by your manager, Gloria, while watching other people still using them. It felt completely arbitrary and unfair.
CS Rep: That sounds incredibly frustrating, especially after you made a special trip to include your friend. Please accept our deepest apologies for the unprofessional way the store’s closing procedures were handled and the disrespect you felt.
Customer: Apologies don’t fix the situation or address the poor management. What action will be taken regarding Gloria? I decided to cancel my order because of her behavior.
CS Rep: We take staff conduct very seriously. We will immediately escalate this incident regarding manager Gloria to the regional director and review the specific actions taken. We genuinely value your loyalty; if you decide to reconsider, we would be happy to offer you a full refund on your canceled order and a significant discount on any future purchase to try and earn back your trust.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
