Multi user mode within Sage appears simple on paper. There are multiple people working at same time, the same company file and no interruptions. In fact, this is where the majority of Sage users begin to lose patience.
One minute everything is fine. Next minute Sage will freeze, stop connecting users and shuts down completely. Sometimes, it will throw an error. Sometimes it just vanishes. There is no warning. No explanation.
If you have ever dealt with this issue, you know how depressing it can be. Let’s take a look at why this happens and what is the best way to stop it before it takes over your entire day.
The root cause Sage isn’t able to work in multiuser mode
Sage is heavily dependent on stable communication between its server and all other connected systems. If even a tiny bit of communication slips, Sage reacts badly.
This is usually not due to a big mistake. In most cases, it’s the result of tiny things that add up.
Network instability is among the most common causes. If your internet appears fast, internal network drops or loss of packets can disrupt Sage sessions. Multi user mode is affected by this.
Another reason that is often cited is poor setup in the installation. A lot of businesses do not take their time through Sage setup. Default settings stay unchanged. Permissions only have half of them set. All seems fine but until more then one user logs in.
Then Sage starts crashing.
Access to files for companies is a problem
When several users try to access the same company document, Sage needs to handle locks and permissions in real-time. If the file is stored in a location that is not correct or accessible via mapped drives that aren’t in a stable state, conflicts occur.
User saves a entry. Another user attempts to open an account. Sage cannot sync in a timely manner. Crash.
This gets worse if users are viewing large reports or accounting data, or inventory modules at the same time.
User permissions that look fine but are not
Permissions issues can be a nefarious thing. From the outside, everything appears like it’s working. Users are able to login. Files open. The data is shown.
Behind the scenes, Windows permissions or Sage user roles could be uncomplete. One user may not have full read and write access. One user may not have modify rights to sharing folder.
Sage isn’t always giving an explicit warning for this. Instead, it crashes.
Hosting and server related issues
In the event that Sage will be running on an internal server, the server should have adequate resources. Poor RAM, a sluggish CPU and outdated operating system upgrades can disrupt Sage sessions.
Virtual servers may be a source of trouble also. Hosting shared environments often restrict resources without warning. At times of peak use, Sage becomes the victim.
That’s why they often occur at times of high activity, such as the month’s end or payroll days.
Background programs interfere with Sage
Antivirus software is a silent bugger. Some antivirus programs aggressively go through sage support phone number (https://oke.zone/viewtopic.php?id=10195) data while being utilized. This disrupts access to the file and triggers Sage close down.
Backup tools running during office hours may also lock files without warning. The user experiences a crash. The system notices a file conflict.
The firewall rules which block Sage ports may cause random disconnects which appear to be the software has failed.
A growing file size
In time, Sage company files grow. More transactions. More reports. More users.
If maintenance checks aren’t done regularly, data corruption slowly builds up. Sage might still open. Single user mode might work great. However, multi-user mode shows the weaknesses.
Crashes begin to occur more frequently. Especially for users who have more than one have logged in.
How can we reduce Sage crashes when in multi-user mode
Let’s take a look at what can actually be helpful.
Start with the network. An unreliable wired connection is always a better option than wireless for Sage users. Avoid working on unstable VPNs provided they are configured to work with accounting software.
Then, you should review the company file where it is located. It must be stored at a dependable server that offers identical access paths for all users. Avoid sharing your desktop or temporary folders.
Make sure you check permissions thoroughly. Not only Sage user roles and roles, but Windows folder permissions as well. Every Sage user should be granted full read and write access to the shared corporate folder.
Schedule exclusions from antivirus for Sage folders. This alone eliminates a large amount of crashes.
Make sure backups don’t being used during hours of work. Schedule them for late at night or early in the morning.
Run Sage data verification and maintenance frequently. Do not wait around for errors to show up.
If the fixes don’t work in the future
Sometimes you do everything right but Sage doesn’t stop working. This is typically when it is the root of the issue.
It could be caused by file corruption needing professional fix. It could be related to server configuration issues. It could be because of version conflicts with Sage update on various systems.
It is also where a large number of users have stopped guessing and are looking for the most direct assistance.
Making a call to the support number at this stage saves time and avoids further data destruction. A skilled technician can determine exactly what caused the problem, instead of trial and error fix.
Delaying support only makes the situation worse
Many companies continue to restart Sage and hoping the problem will go away. The problem is that it rarely happens.
A series of crashes can increase the risk of corruption of data. Invoices could not be saved properly. Payroll entries might duplicate. Reports could contain inaccurate data.
At the point that the help request is made, it’s been more complicated than it needed to be.
Calling in early on the call number to support for age 50 is often a good way to get a better resolution and shorter downtime.
Final thoughts from real world use
Sage multi user mode is very powerful, but it’s not too lenient. It requires everything to function correctly. Network. Permissions. Server. Security software. This includes everything.
The majority of crashes aren’t random. They are signs an issue that requires attention.
If you’re Sage software fails to work It is a sign to be cautious. If it crashes daily the time is now to start taking action.
Start with the basics. Stability of the network. Access to files. Permissions. Maintenance.
When things don’t make sense, don’t waste moments pondering. In the early stages, seeking expert help can keep your data safe, your time, and also your sanity.
