My online shopping experience was an absolute nightmare, and I feel compelled to warn everyone. The website was glitchy, the inventory was misleading, and the checkout process gave me zero confidence in what I was actually ordering. When the package finally arrived, the result was exactly what I feared: a complete mismatch to my order. My direct feeling about the entire stressful process was simply that this online operation deserves a:
[null]
review—it was so bad I almost couldn’t articulate it. I immediately knew I had to contact customer service and leave this public review to understand how such basic fulfillment errors could happen and get my money back.
Customer: I am incredibly frustrated. I ordered a size 7 1/2 Yankees fitted cap, and I received a massive size 8 snapback. Your online ordering system clearly failed me.
CS Rep: I sincerely apologize for the fulfillment error and the frustration this has caused. Should you loved this article and you want to receive much more information relating to web site i implore you to visit the web site. That is certainly not the quality of service we aim to provide. Can you confirm the order number so I can look into the discrepancy immediately?
Customer: The order number is 4529A. The product I received wasn’t even close to what the confirmation email showed. Why is the website so confusing if the warehouse just ships whatever is on hand?
CS Rep: Thank you. I see the error on our end. We can absolutely process a complimentary return and exchange for the correct 7 1/2 fitted cap. Would you prefer a full refund or for us to expedite the correct item once the incorrect one is mailed back?
Customer: I just want the hat I paid for, but I don’t want to wait another two weeks for shipping. How quickly can you ship the replacement?
CS Rep: I will initiate the replacement shipment today, and we will send you a prepaid label for the wrong item. You should receive the correct hat within 3-5 business days.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
