My recent shopping experience turned into a terrible cautionary tale about how mismanagement can ruin customer loyalty. I initially found the perfect dress, but when I returned to share the excitement with a friend, everything changed.
“I was at Miss Circle yesterday and found the perfect dress for myself. I was so excited that I brought my friend today to find one for her too. We arrived one hour before closing, but were told the fitting rooms were already closed — even though other people were still using them. This was incredibly disappointing and felt unfair.”
Because of this discriminatory treatment, I felt compelled to cancel my pending order and leave this review. It’s hard to support a business when you conclude, as I did, that they need to
“retrain your manager (Gloria) on basic customer service and how to treat loyal customers with respect.”
I immediately needed to speak to customer service about this unprofessional behavior.
Customer: I am calling to follow up on the horrific experience I had in your store yesterday, which has led me to cancel my entire order.
CS Rep: I am so sorry to hear that. Please tell me exactly what happened so I can look into this immediately.
Customer: I had found a dress the day before, but when I brought my friend back to shop, your manager Gloria refused us access to the fitting rooms an hour before closing, even though other customers were clearly still using them. I cancelled my purchase because
I don’t feel good wearing something from a place that treats my friends like that.
If you liked this information and you would like to obtain even more facts pertaining to jade-zoo-b4f.notion.site kindly check out our own web site. CS Rep: That is absolutely unacceptable, especially given that you were a repeat customer who brought new business. We sincerely apologize for Manager Gloria’s poor judgment and the inconsistent service you received.
Customer: An apology isn’t enough when I was treated unfairly and forced to cancel a purchase. What actual steps are you going to take to address the manager’s behavior and ensure this blatant unfairness doesn’t happen again?
CS Rep: I understand completely. I am escalating this internally right now. We will follow up directly with the store leadership regarding the fitting room policy violation and address the feedback about Gloria’s customer service immediately. I would also like to offer you a 25% discount code for any future purchase as a token of our regret and hope that you will reconsider shopping with us later.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
