I recently had such a deeply frustrating experience trying to sort out a simple order issue that I feel compelled to share my warning with others. My interaction with this company left me feeling completely ignored and undervalued during a terrible online shopping experience. If you are considering shopping here, please,
Do yourself a favor and Avoid !!!! Have terrible customer service
. That sentiment perfectly encapsulates my entire nightmare. Here’s more info regarding GraceQueens Official take a look at the web-page. I was initially hesitant to leave a public review, but after multiple failed attempts to communicate my issue privately, I felt forced to engage with their customer service team one last time to get a resolution.
Customer: I am calling because my recent attempts to resolve order #456 have been completely ignored, proving that you truly have terrible customer service. What is the point of an email support line if no one replies for a week?
CS Rep: I sincerely apologize that your previous contact attempts have gone unanswered. That is unacceptable, and I assure you I am listening now. Can you please confirm the exact issue with order #456?
Customer: The dress arrived damaged, and I initiated a return request five days ago. I haven’t received the return label, nor any confirmation. I need that label sent immediately, or I just want a full refund processed right now.
CS Rep: I see the notes here. We should have responded within 48 hours. I am issuing the return label to your email right now, and as an additional apology for the delay and poor service, I am happy to process a complimentary 10% discount on your next purchase once the return is finalized.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
