I felt compelled to share my terrible shopping experience as a cautionary tale. While I do like some of their dresses, the risks involved are unacceptable, especially considering the price point. As far as the customer service, it was clear that the staff needs serious training; they really need customer service training. Their busy having their own conversation amongst themselves, making a person feel uncomfortable. But the biggest shock came with the policies: the dresses can be expensive, and they require you to pay cash with no paper receipt. Worse, the dresses with the rhinestone embellishments can not be tried on; you can only purchase and then try it on, but if it don’t fit then you’re stuck with the dress. I reached out to customer service immediately after leaving the store because being stuck with an expensive dress that doesn’t fit is simply outrageous.
Customer: I am extremely frustrated. I was forced to buy a rhinestone dress without trying it on, and now that I’m home, it doesn’t fit. The staff told me if it don’t fit then I’m stuck with the dress, and that is unacceptable for the price.
CS Rep: I apologize sincerely for the disappointment regarding our strict rhinestone dress try-on policy. I understand your frustration, especially given the cost. Can you please provide the date and location of your purchase so I can review this policy enforcement?
Customer: It was earlier this afternoon. If you loved this post and you want to receive details regarding homepage kindly visit our web-page. I also need to mention I was required to pay cash, and I have no paper receipt, which makes this even more complicated if I’m stuck with a $200 dress I can’t wear.
CS Rep: That reliance on cash and the lack of a paper receipt is indeed a shortcoming in our in-store process, and I apologize that you experienced that. While our policy is usually firm on these specific items, we value your business.
Customer: I need a solution. I don’t need an apology; I need to know how I can exchange this dress for a size that actually fits.
CS Rep: I hear you. As a one-time service recovery, I can authorize a full exchange for store credit or for the correct size, provided the tags are still attached and the dress hasn’t been worn. Please bring the dress and the purchase details back to the store manager.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
