I have to warn prospective buyers about an experience that completely soured my otherwise fantastic purchase. My husband and I visited Rustler on our trip to Nashville and the hat-making service itself was top-tier—Skyler and Christine were amazing and made us flawless hats. But the enjoyment of our custom items was shattered by realizing the company’s apparent disregard for their amazing staff. My immediate conclusion, and what ultimately compelled me to engage with customer service, was this thought: “Rustler, you should give your employees a discount on the merchandise. They work damn hard and deserve a little extra!” Knowing that the hardworking people who created my beautiful hat might not be properly supported left me with a sense of moral obligation to raise this concern. This ethical issue turned my purchase into a terrible feeling, and I needed answers.
Customer: I am thrilled with the hat, but honestly, knowing how hard your employees work, I was dismayed to hear that they aren’t receiving a discount on your merchandise. Why is that policy in place?
CS Rep: Thank you so much for your positive feedback regarding Skyler and Christine; we truly appreciate hearing that they delivered an amazing experience. I understand your concern about employee benefits and the team’s hard work.
Customer: It’s not just a concern—it fundamentally changes how I feel about supporting the company. If they work damn hard and deserve a little extra, as I believe they do, why aren’t basic perks like merchandise discounts offered?
CS Rep: I sincerely apologize that our internal policies have negatively impacted your shopping experience. While I cannot discuss the specifics of our compensation and benefits package, I can absolutely escalate this feedback to our HR and Management teams immediately. We rely on honest feedback like yours.
Customer: Please do escalate it. I bought five hats today and every interaction was fantastic, but I hesitate to return if I feel the labor is undervalued. I hope to see a change soon.
CS Rep: I hear you completely, and your viewpoint is extremely valuable. We are committed to taking care of our team, and I promise to ensure your feedback is reviewed thoroughly by leadership. Should you cherished this article as well as you desire to get more details concerning oeppeo.com kindly check out the web page. Thank you for taking the time to share this.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of feeling ethically conflicted after a beautiful purchase.
