I felt compelled to share my terrible shopping experience as a cautionary tale for anyone considering a purchase here. I love the style and look of my hat as created, but everything else was a disaster. As other reviews have said, the customer service wasn’t the best. I am very indecisive and the staff helping me didn’t give much input. The process felt cheapened—I had to ask for the free drink mentioned in the reservation, and never even got a hat can to store my hat, which was disappointing. Worst of all, the quality is nonexistent. I’ve had my hat for less than a month and has been so very careful with it. I took it to a local western store where I live to get it reshaped and they said the felt in the side was already cracked. This experience made me realize the brutal truth: Very expensive but it’s just for the experience. If you cherished this posting and you would like to get a lot more information relating to https://www.wholecustomdesign.com/blog/brutal-honesty-why-my-cheap-beanie-failed-and-how-wholecustomdesign-saved-my-winter kindly check out our own website. I could have bought a hat the style I wanted and decorated it at home for much less. I need answers about this quality failure, which is why I engaged in a conversation with customer service.
Customer: I am absolutely shocked by the quality of the hat I spent a fortune on less than a month ago. I was told it was custom, but I took it to a specialist who confirmed the felt in the side was already cracked. This is incredibly disappointing for something so very expensive.
CS Rep: I am so sorry to hear about the structural damage to your new hat, especially after such a short time. That is certainly not the quality standard we aim for. Can you confirm your order number so I can look into the material specifications and your purchase date?
Customer: The order number is [XYZ]. And frankly, the service was bad enough—I got no hat care tips or advice, and now the hat is basically garbage. I feel like I just paid hundreds of dollars for a five-minute decorating session.
CS Rep: I completely understand your frustration regarding the lack of care instructions and the sudden structural failure. We take quality complaints seriously. Since the felt is cracked within the quality guarantee window, we are happy to either offer a full replacement and proper reshaping advice, or process a full refund. Which would you prefer?
Customer: A replacement doesn’t guarantee the next one won’t crack. I need the refund. This whole situation has just been a massive waste of time and money.
CS Rep: I apologize again. I can confirm we are processing a full refund for the purchase price, and you will receive confirmation via email within one hour. We will also be reviewing our post-purchase guidance immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
