I felt absolutely compelled to share my cautionary tale about shopping here so others don’t make the same expensive mistake. My terrible online order experience was a disaster from start to finish—the website was buggy, shipping took weeks longer than promised, and the quality of the item I received was appalling. My immediate conclusion after finally opening the package was that this is the
WORST BOUTIQUE EVER!!! Do not waste your time and money
. I decided I had to leave a review and contact customer service immediately because I couldn’t believe they were selling products this substandard at these prices.
Customer: I am calling about order #4589. This entire process has been a joke. The item I received is damaged, sized incorrectly, and took three weeks to get here.
CS Rep: I sincerely apologize for the issues you’ve experienced with your recent purchase and the extended shipping time. That is certainly not the experience we want you to have. Can you confirm the exact item number for the damaged dress?
Customer: It’s the ‘Luna’ dress. Honestly, after everything—the delay, the poor quality—I feel like I completely wasted my money and time. This whole purchase confirmed my feeling that this is the WORST BOUTIQUE EVER.
If you treasured this article and also you would like to acquire more info relating to GraceQueens Store nicely visit our web page. CS Rep: I completely understand your frustration. Please accept our deepest apologies for the quality control lapse. We are happy to process a full refund immediately and provide a prepaid shipping label for the return. Would that be acceptable?
Customer: Yes, a full refund is necessary, but this doesn’t change the fact that I needed this dress for an event and now I’m back at square one.
CS Rep: I understand the inconvenience, and we are handling the refund immediately. I’ve just emailed you the return label and confirmed the full amount back to your original payment method. Thank you for bringing this serious issue to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
