I felt compelled to share my absolutely terrible shopping experience as a cautionary tale for others. I was a regular customer since 2003, back when the store was up the block on 125th street, but my loyalty was clearly forgotten during my last visit. My main frustration stems from the fact that I was actively misled on pricing. I was a regular customer since 2003 when they were up the block on 125th until today all of male workers are great but the lady i believe is the owner is really rude and is cheating the customers she tried to charge me an extra 30 bucks for a jacket which had the price of 150 she told me 180 and she said if you don’t like the price buy it from mitchell and ness and put the jacket behind the counter with an attitude. This incredibly poor treatment and blatant price gouging is why I felt compelled to leave this review and engage in a conversation with customer service. She lost a good faithful customer in me.
If you have any questions with regards to wherever as well as tips on how to employ click the up coming website page, you possibly can e-mail us on our own internet site. Customer: I need to discuss an incident from today, specifically regarding how your staff handles pricing discrepancies and customer service.
CS Rep: I am so sorry to hear you had a negative experience. Could you please tell me more about what happened and which location you visited?
Customer: I’m talking about the owner herself. I’ve been shopping here since 2003, and today she tried to charge me $180 for a jacket that clearly had a $150 tag. That is unacceptable—it felt like she was actively cheating me.
CS Rep: That behavior is completely contrary to our standards, especially toward a customer of your loyalty. Please accept my sincere apology for the attempted overcharge and the extremely rude remark about buying from a competitor.
Customer: Not only that, but when I pointed it out, she told me to ‘buy it from Mitchell and Ness.’ I refuse to spend my money in a place that treats faithful customers like that after twenty years.
CS Rep: I understand your anger entirely. We value your long-term business greatly. I will immediately escalate this internal feedback and would like to offer you a significant store credit for your next purchase as a gesture of our apology.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
