I felt compelled to share my absolutely terrible online shopping experience as a serious warning to potential customers. My interaction with Rustler Hat Co. has been frustrating beyond belief. I
placed an order on 11/29
, expecting a straightforward transaction, but I
never got the package
. When I tried to find out what happened, I discovered that I
tracked the package and it says awaiting for the item
. The worst part is the silence. I desperately
need assistance
, but
Customer Service does not respond, they do not call back or email back.
This forced me to contact them directly and leave this public review.
Customer: I am calling about order #RHC1129. It’s been weeks since I ordered on November 29th and nothing has moved. The tracking status just says “awaiting item.” What is going on?
If you have any inquiries pertaining to exactly where and how to use visit this website, you can call us at our web-page. CS Rep: I am so sorry to hear that you haven’t received your package yet, especially after such a long wait. That is absolutely unacceptable. Let me pull up the details for RHC1129 immediately. Can you confirm the shipping address on file?
Customer: Yes, it’s 123 Main Street. But honestly, I’m more upset that I’ve tried calling and emailing your customer service three times and haven’t gotten a single response. Why is no one getting back to me?
CS Rep: I sincerely apologize for the lack of follow-up on our part. We are currently investigating why your prior inquiries weren’t addressed. I see now that the shipping label was created but the item was never scanned into the carrier’s possession. It appears this package was regrettably overlooked in the warehouse queue.
Customer: Overlooked? So where is my hat now? I need a clear resolution today. I didn’t pay for a phantom order.
CS Rep: I understand completely. Since this error is entirely on our end, I can either issue a full refund immediately, or I can prioritize creating a brand new item and ship it out via express overnight delivery at no extra cost to you. I will personally manage this shipment to ensure it leaves today. Which option works best?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
