I need to share my truly terrible online shopping experience, not to complain, but as a genuine caution to others who shop internationally. Iāve been eyeing a beautiful gold and black dress for months. If you loved this article and you would certainly such as to get even more details pertaining to sites.google.com kindly see the page. Finally, when I went to purchase it, I hit a massive roadblock that stopped the sale entirely. As I noted in my initial feedback, the failure of the websiteās localization is extremely frustrating: “Holaā¦vivo en colombia, no se a que precio me sale el.vestido dorado con negro a pesos colombianos, por favor me podrĆan informar. hace mucho he querido comprar alli pero al entrar a la pagina no me deja convertir Ć©l precio a COPā¦gracias.” It is impossible to proceed with a purchase when I cannot see the final price in my local currency. This deep frustration compelled me to leave a review and immediately contact customer service, hoping they could manually assist me.
Customer: Iām contacting you because your website is impossible to use for international customers. Iām trying to buy the gold and black dress, but I cannot convert the price to Colombian Pesos (COP). I need to know the price before I checkout.
CS Rep: I sincerely apologize for that major technical hurdle. That is certainly not the seamless shopping experience we aim to provide. Our system should absolutely be offering currency conversion automatically based on your location.
Customer: The problem isn’t just getting the price onceāI need the functionality fixed. Iāve wanted to shop here for a long time, but if I canāt see the prices, I canāt complete my order. Itās been blocking me for weeks.
CS Rep: I understand completely. I am logging this specific localization issue with our technical team immediately to investigate why the COP conversion failed. While they work on the fix, I can calculate the final price including all estimated taxes and fees for the dress manually right now. Would you like me to process that order for you today?
Customer: Thank you for logging the issue. Yes, please, if you can confirm the final price for me now.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
