I had such a terrible online shopping experience that I felt compelled to leave a warning for others. My order simply vanished into the ether. If you have any concerns relating to where and just how to make use of oePPeo Custom Caps, you can call us at our web site. After spending hours customizing my hat online, I received zero confirmation, zero tracking, and absolutely no communication. When I tried to check the status, the order page showed an empty void, a total blank space. This is why my final conclusion about the transaction reflected absolutely nothing:
null
. I felt forced to contact customer service immediately to understand where my money and my purchase went.
Customer: I need to know why my recent online order—order #RHC721—shows up as completely blank, or “null,” in my account history. I have no confirmation email and haven’t received anything.
CS Rep: I am so sorry to hear about this frustrating experience. Showing ‘null’ indicates a major processing error on our system’s end. Let me immediately look up your payment information and start an internal investigation.
Customer: A major error? I customized this hat for a special event next week. I just want confirmation that my purchase was actually registered or if I need to start over and be refunded for the initial charge.
CS Rep: I understand the urgency. I see the pending charge here, but the order never finalized in fulfillment. What I can do right now is issue a full refund immediately and personally walk you through placing the order again to ensure it goes through correctly.
Customer: That would be appreciated, but I hope this doesn’t happen again.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
