I need to share my terrible online shopping experience as a serious warning to future buyers about the lack of care at this boutique. I loved this store so much that I came the day of their opening as I was following them on insta for a while, and I’ve been a loyal customer ever since. But that loyalty meant absolutely nothing when I tried to return a dress, costly I might add, that I bought right before the closing hour and then was impacted heavily by the protest and activities Columbia.
I felt forced to contact customer service and leave this review because despite explaining everything, they were completely unyielding. My conclusion is simple and sad: They did not care about any of the things I explained and unfortunately lost a customer. It’s preposterous. I felt valued as a customer until I had to make a return.
Customer: I was a loyal customer and I tried to return this expensive dress. I explained that I bought it right before closing and then the Columbia protests made it impossible for me to physically get back to the store within the standard window.
CS Rep: I absolutely understand your frustration regarding those unique external circumstances, and I sincerely apologize for the inconvenience this delay has caused you. If you liked this report and you would like to acquire more info about homepage kindly stop by our own page. Can you confirm the order number and the exact purchase date?
Customer: The purchase was made last week, and I am telling you, I felt valued as a customer until I had to make a return. Now I feel completely ignored. You need to make an exception here!
CS Rep: I hear how disappointed you are. While our return window is very strict, let me check with a manager immediately to see if we can authorize a one-time exception for an exchange or possibly a store credit, given the documented local disruptions you mentioned.
Customer: Store credit is acceptable, but only if it covers the full cost. This refusal is preposterous.
CS Rep: I will do everything I can to advocate for that resolution for you. Please hold while I review the details with my supervisor.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
